Shipping policy

Shipping Policy

At Zest Embarks UAE, we work hard to make sure your order reaches you safely and on time. Please read the following shipping information before placing your order.

Order Processing

  • Orders are usually processed within 1–3 business days after payment or order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotions, holidays, or high-demand periods, processing may take slightly longer.

  • You will receive an order confirmation after placing your order and, where available, tracking information once your order has been dispatched.

Delivery Time

Estimated delivery times may vary depending on your location and the courier service.

  • Major cities: Approximately 2–5 business days

  • Other areas: Approximately 3–7 business days

  • Remote areas may require additional delivery time.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or special delivery offers. These offers will be clearly mentioned on our website or promotional materials.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email, SMS, WhatsApp, or other available communication methods.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Delivery Address

Please make sure your shipping information is accurate and complete when placing your order.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Customers being unavailable to receive the order

  • Refusal to accept the parcel

  • Failure to respond to courier calls or messages

If you notice an error in your shipping information, please contact us as soon as possible. We will try to update the information before your order is dispatched.

Failed or Returned Deliveries

If an order is returned to us because the customer provided incorrect information, refused the parcel, or was unavailable for delivery, additional shipping charges may apply if the order needs to be shipped again.

Damaged Packages

If your package appears damaged when you receive it, please contact us as soon as possible and provide photographs or videos of the package and the product.

We will review the issue and assist you according to our return and replacement policy.

International Shipping

If international shipping is available for your order, delivery times and shipping charges will vary depending on the destination.

Customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.

We are always happy to help.